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An Item Has Arrived Broken/Damaged

If an item you have ordered has arrived smashed/broken/damaged, then please email our Customer Care team on hello@electrictobacconist.com with a photo of the broken product and your order number and we will resolve the issue as a matter of urgency.

If you believe you have received a faulty product (that didn't appear to arrive physically damaged), please read our troubleshooting Help Desk entries before contacting us.

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