Need to change something on your order or cancel it altogether? If your order hasn't yet left our warehouse, we may be able to help. We are only able to remove products or swap with a product of the exact same value (i.e. a different strength or color) - if you need items added to your order, then a new order must be placed through the website as normal.
If you have received the Dispatch Confirmation email then unfortunately it's too late to make any amendments, however if your order is still showing as "Payment Received" from within your Electric Tobacconist® account, or you haven't yet received your 'Order Dispatched' email, contact our Customer Care team below. Please include your order number and details of the product you would like to change. Our dispatch deadline is 4pm MT Monday-Friday, so please ensure you contact us at least 2 hours before this time so our team have the chance to make any amendments.
Please note: If you placed your order over the weekend, then the chances are it's already packed and ready to go and we may not be able to amend your order in time.
If we cannot get back to you in time or if your order has already left our warehouse, we do accept unopened returns so contact us anyway and we'll be able to advise next steps for when it arrives.