At the moment we accept only Visa, Matercard and PayPal.
Update 15/8/2016: We are in the process of accepting American Express and Discover and these should be available by the end of August, but at present we cannot accept these two cards. Sorry for any inconvenience this may cause.
Probably best to change it!
To change your password, please go to this page https://www.electrictobacconist.com/register, enter the email address you used to register and click 'forgotten password', you will then be emailed a link to change your password.
We have a dedicated help desk section on troubleshooting discount code problems elsewhere in our help desk. Please see further down our list of help desk contents.
We have warehouses both in the UK and the US, but all orders placed on this website (our American entity) are shipped from within the United States* without exception.
YOU MUST BE OF LEGAL SMOKING AGE TO BUY E-CIGARETTES FROM THIS WEBSITE, AND AS SUCH YOU MUST BE LEGALLY ALLOWED TO PURCHASE TOBACCO PRODUCTS IN YOUR STATE (18 YEARS OF AGE; 19 YEARS OF AGE FOR NEW JERSEY AND UTAH; 21 YEARS OF AGE FOR ALASKA, CALIFORNIA, TEXAS, MassACHUSETTS AND PARTS OF NEW YORK) AND THAT THE ELECTRIC TOBACCONIST LLC IS ENTITLED TO RELY ON YOUR REPRESENTATIONS TO THAT EFFECT.
NEW CUSTOMERS MAY BE REQUIRED TO SIGN AND VERIFY AGE AT THE POINT OF DELIVERY. ORDERS FAILING THIS CHECK WILL NOT BE REFUNDED (THIS DOES NOT APPLY TO UNDELIVERED ITEMS) AND WILL BE REPORTED TO THE RELEVANT STATE AUTHORITIES.
There is no reference to the content of our packages on the outer packaging.
Received a discount code but it's not working for you? Please check the following points:
Please note: we cannot apply a discount code after you have already placed an order.
Still no luck? Please email us on firstname.lastname@example.org to let us know. So that we can help you as quick as possible, please include the following information in your email:
After you have added the desired products to your basket, scroll to the bottom of the basket page and you'll see a box where you can enter the discount code. Click apply and your order will be discounted accordingly.
If paying by PayPal, your statement will show a payment taken by 'ELECTRICTOB' or 'ELECTRICTOBACCONIST'
If paying by credit card, your statement will show a payment debited by 'Electric Tobacconist'