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I want to return an item

Returning Non-Faulty Items:

Changed your mind? If you placed the order within the last 30 days it's no problem, just email us at service@electrictobacconist.comand we'll help you return your item for a refund. We will honor a full refund or a replacement item to the same value.

Unfortunately we cannot accept undamaged returns if the packaging has been opened (by this, we mean the inner packaging, not the envelope).

If you placed your order more than 30 days ago, we cannot accept returns, but email us and depending on the circumstances we may be able to offer a replacement as opposed to a refund:

Returning Faulty Items:

Got a fault with an item? We'll get it sorted quickly, but please click here first