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Items broken/damaged or missing on arrival

Broken/Damaged Items

Do you believe that you've received a faulty product, or has an item we've sent you arrived damaged? We take extra care when packaging up our items, but this can happen on occasion.

If so, please reach out to us via our Help Desk and we'll get it sorted as a matter of urgency. We may arrange for it to be sent back first, but in many cases, we'll just send out a replacement so that you don't have to wait.

Missing Items

All orders are checked and then double-checked by the packing team in our warehouse, but on rare occasions, errors can be made. If we've made a mistake and missed something from your order, please reach out to us via our Help Desk stating the item(s) that are missing from your delivery and we'll fix it urgently.

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