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Items broken on arrival

Has an item we've sent you arrived damaged? We take extra care when packaging up our items, but this can happen on occasion. If so email us at service@electrictobacconist.com stating the item(s) that are damaged and we'll get it sorted as a matter of urgency. We may arrange for it to be sent back first, but in many cases we'll just send out replacements so that you don't have to wait.