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Items broken on arrival

Has an item we've sent you arrived damaged? We take extra care when packaging up our items, but this can happen on occasion. If so, please reach out to us via our online help desk at electrictobacconist.com/help stating the item(s) that are damaged and we'll get it sorted as a matter of urgency. We may arrange for it to be sent back first, but in many cases, we'll just send out replacements so that you don't have to wait.