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My discount code is not working

Received a discount code but it's not working for you? Please check the following points:

Please note: we cannot apply a discount code after you have already placed an order.

  • You must be logged in to your Electric Tobacconist account to apply a discount code.
  • If you were emailed a code, it will only be valid for the account associated with the email address it was sent to. Discount codes are non-transferable so make sure you sign in to the same Electric Tobacconist account the email was sent to.
  • It is advised that you copy and paste any discount codes to ensure it is inputted correctly. Codes are case sensitive.
  • Some codes are valid only on certain products or must meet a certain criteria before they will apply. Please check the terms of the code if it does not work.
  • New Jersey, Massachusetts, New York, and Chicago, Illinois, prohibit the use of any coupons, price reduction promotions, or price rebates for vapor products. Click here to learn more.

Still no luck? Please reach out to us via our Help Desk.