- Want to return an item? Before doing so, please email us for an Electric Tobacconist Returned Merchandise Authorisation (RMA) Form from a member of our Customer Care Team. Please note: We will dispose of any unsolicited and unauthorised returns
- Returns MUST be received within 15 working days of the RMA Form being issued. We will be unable to process any items not returned within this time-frame.
- We reserve the right to deduct a $10 administration fee for any incomplete returns (e.g. starter kits with missing components such as chargers or batteries)
- Once we have received a returned item, please allow up to 5 working days for it to be processed and replacements dispatched.
- Click here for warranty conditions
- Non-faulty items may be returned within 14 days of delivery provided they have not been opened or used and are in the same condition as they were sold. E-liquids, disposable e-cigarettes, e-shisa and e-cigars are excluded from this policy and are returnable only if faulty.
- Please contact the team here if you wish to return an item.