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Returns Policy

  • Want to return an item? Before doing so, please email us for an Electric Tobacconist Returned Merchandise Authorisation (RMA) Form from a member of our Customer Care Team. Please note: We will dispose of any unsolicited and unauthorised returns
  • Returns MUST be received within 15 working days of the RMA Form being issued.  We will be unable to process any items not returned within this time-frame.
  • We reserve the right to deduct a $10 administration fee for any incomplete returns (e.g. starter kits with missing components such as chargers or batteries)
  • Once we have received a returned item, please allow up to 5 working days for it to be processed and replacements dispatched.
  • Click here for warranty conditions
  • Non-faulty items may be returned within 14 days of delivery provided they have not been opened or used and are in the same condition as they were sold. E-liquids, disposable e-cigarettes, e-shisa and e-cigars are excluded from this policy and are returnable only if faulty.
  • Please contact the team here if you wish to return an item.