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Returns Policy

Changed your mind and want to return an item or order that you no longer want?

Non-faulty items may be returned within 14 days of delivery provided the packaging remains unopened and the items are in the same condition as they were sold.

If an item is faulty, you may return it if it is within the Warranty Period. The Warranty Period can be found under the Common Questions tab on the product page of your product. 

If it is tested and deemed non-faulty or outside the Warranty Period, it will be returned to you at no cost to you. 

If a returned product is within the Warranty Period and is faulty, you will be issued e-wallet credit for the cost, shipping and tax you paid for the item.

Please note that the cost of return shipping is the customer's responsibility.

Click here to return an unopened/unused item

Click here to register a product fault claim of a used product

Returned to Sender

If a package is returned because the carrier could not collect an adult signature and proof of ID, then Electric Tobacconist reserves the right to re-ship a replacement order only after the original package has been returned to us and processed.