The Electric Tobacconist Shipping Guarantee represents our no-nonsense approach to shipping problems. We pride ourselves on getting your order to you quickly and efficiently; however, we also understand that this isn't always the case. When things don't go to plan, you can rely on us to fix things promptly, effectively, and without endless questions and wait times.
If your order doesn't arrive, we promise to send a full replacement (subject to stock levels). Simply get in touch with our customer support team here and let them know. Depending on the status of your order, we'll first offer advice on what we need from you; from there, you'll be asked to agree to the terms of the ET Shipping Guarantee and have your items re-sent. Depending on the status of your tracking, you may be asked to allow up to 45 days before a replacement order can be sent.
Yes! All customers who have placed an order with us are eligible; so long as we can ship to your zip code when the terms of our guarantee are agreed to, you'll be eligible for a replacement or refund as part of our guarantee.
Here's what our customers have to say about our shipping guarantee: