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Warranty on hardware (batteries/starter kits)

Experiencing problems with your battery? Click here for help troubleshooting.

Please note, e-cigarette kits are made up of various parts, some of which are covered by longer warranties than others due to the consumable nature of some (including, but not limited to batteries & clearomizers). Please check FAQs on the product page of the product in question for warranty details.

E-Cig Battery Warranty:

Our warranty on batteries is 60 days from order date. However, problems with E-liquid Starter Kits are often not connected to a battery fault. Click here for help troubleshooting.

If you believe your battery is faulty (and your product falls within the 60-day warranty period) please click here for our online contact form. We can often diagnose and/or fix a problem remotely, or send a replacement if necessary.

If there turns out to be an unfixable fault with the battery, we'll just send you a new one (in most cases we will require you to return the faulty one) or offer a full refund if you prefer. Please note: this warranty is void if the unit has been broken due to mishandling and/or tampering.

Clearomizer Warranty:

Clearomizers are covered by a strict 7-day warranty from the day of receipt as they are consumable oral products. Clearomizers which have been over tightened, dropped, and crushed are not covered by this warranty.

Disposable E-Cigarette Warranty:

Disposable e-cigarette units are covered by a 7-day (from order date) dead-on-arrival warranty as they are consumable oral products. Please note: Our puff counts are merely estimates supplied by the manufacturer. We cannot offer refunds on disposable e-cigarettes failing to meet these estimated number of puffs.

Before sending anything back to us, please read here for our Returns Conditions.