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Where is my order?

If your order has not arrived within 7 working days of dispatch...

Check the email account your Electric Tobacconist® account is registered with. Any updates in status will be sent via email, as it is our primary mode of contact. If you have not received any email updates, contact the web team here and we will follow up the progress of your delivery. Within office hours we will always do our best to get back to you within a couple hours. Out of office hours, it's best to email us and we still aim to get back to you within 15 hours.  
If your order has still not arrived 10 days after ordering...
1. First, check the delivery address you were given on your Order Confirmation email. This is the shipping address you will have given us, and it is the main cause of customers believing their orders have yet to arrive (ie the order has been sent to a different address to the one the customer was expecting).
2. Please note we use discreetly packaged, usually plain white envelopes, so it may in fact have arrived without you noticing!
3. If you've checked points 1 & 2 and 10 days have passed, click here to be taken to our contact form, let us know and we will get the issue sorted as a matter of urgency. We despatch fast and after that it's in the hands of USPS, but 10 days is too long for anyone to wait for their e-cigarette products.