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About Us

HISTORY OF THE ELECTRIC TOBACCONIST® USA

The Electric Tobacconist® launched in London in July 2013 with a simple goal: to give e-cigarette shoppers a place where they could find everything they needed at the absolute best prices around and to get their orders to them as quickly as possible. In early 2015, following our success in the UK, we took the concept across the Atlantic, and the Electric Tobacconist® USA was born.  

Our unwavering focus on customer satisfaction has made us one of the biggest online vape shops in the US, and we continue to grow and adapt to stay on top of every change in the fast-moving vape industry. Our product catalog is constantly evolving, so every time you visit our site, you should be able to find something new and exciting, whether it be state-of-the-art vaping hardware or the latest e-liquid range to hit the US. 

SHIPPING   

At the Electric Tobacconist®, our favorite questions are, "How can we serve the customer better, and how can we serve them faster?" We understand that customers need to receive their products (especially refills and juices) as quickly as possible, so we are constantly refining our delivery service to provide the latest possible dispatch cutoff time in order to maintain our unrivaled shipping speeds. We send out our orders with USPS First-Class shipping (a free delivery option with orders over $20), via USPS Priority (if selected at checkout), or via USPS Priority Mail Express (if selected at checkout). 

If you place your order before 4pm (Mountain Standard Time) Mon-Fri, we will dispatch your order the very same day. We are based in Boulder, Colorado, so with First-Class shipping, you can expect your order within 3 business days if you are on the West Coast or within 3-5 business days for the East Coast; with USPS Priority, you can expect it within 1-2 business days for the West Coast or 2-3 business days for the East Coast; and with USPS Priority Express, you should receive your order in 1-2 business days. Please note: these shipping times are estimates and cannot be guaranteed.

CONTACT THE ELECTRIC TOBACCONIST® USA

Online is what we do best at the Electric Tobacconist® USA, so if you need to get in contact, we handle most customer inquiries via email. As one of the biggest vaping retailers in the US, we prefer to communicate online than over the phone, as it allows us to keep all customer notes and correspondence in the same place: this enables us to keep delivering the highest standards of customer service at all times. In an industry as sensitive as vaping, it is also important that we keep detailed logs; working online allows us to keep organized, meticulous records in one secure location.

Click here to visit our helpdesk and contact section.

WHAT DO OUR CUSTOMERS THINK?

If you’d like to see what our customers have been saying about us, click here to view our reviews, all publicly viewable and housed independently on the reviews.io portal.

OUR PRODUCTS

The Electric Tobacconist® USA stocks a wide range of products from the top domestic and international vaping brands. From starter kits to refills to vape juice, our selection covers everything you could possibly need, whether you’re a newcomer to the world of vaping or a longtime fan of e-cigarettes.

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