Terms & Conditions

The below terms apply to The Electric Tobacconist LLC:

Please read these terms and conditions carefully before accessing and/or ordering any goods from The Electric Tobacconist® website. Accessing, browsing or using this website in any way indicates that you agree to be bound by these terms and conditions. We reserve the right to amend these terms & conditions at any time, without the need to notify our customers.

1. Age VerificationWe reserve the right to use third party age verification systems, in accordance with federal law. If necessary, we reserve the right to ask for identification. You must be legal of smoking age for the state in which you reside in order to purchase electronic cigarette/vaping products from this website. In instances in which credit card or billing address verification is not able to match you to our third party database, we will require to review your state identification card. You will be asked to upload a legible copy of your identification clearly showing your name, age and shipping address. If proper identification cannot be given, your order will not be accepted.

All fraudulent orders may be reported to the local authorities within your vicinity.

2. Cooling Off Period: The Electric Tobacconist LLC has a generous returns policy that can be viewed here.

3. Safety Warning: Where stated, all of our vaping products contain nicotine, which is highly addictive. They are not medical devices and make no claim to aid anyone in the cessation of smoking real tobacco. The Electric Tobacconist LLC does, however, strongly advise against using any of its products if you come under any of the following categories:
A non-smoker
Pregnant
Breast-feeding
Of ill or poor health

4. Once purchased, the products on this website should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

5. Incorrect Shipping Details: It is responsibility of the customer to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us if they have been sent to the wrong address we are not obliged to re-send at our expense, however, a refund will be offered less the postal expense. If you notice that you have provided the incorrect or incomplete details please contact us as soon as you can.

6. Unwanted items: Claims against unwanted/faulty/non-delivered goods cannot be processed after a 30 days period from order date.

8. Dispatch: All orders placed before 4pm Monday to Friday are shipped via USPS delivery service. We cannot, however, be held responsible for delays within the USPS network and please understand that shipping time estimates given in our checkout are used as a guide to help you, but we cannot offer refunds or compensation if these are not met.

9. Your data: We reserve the right to use any personal information provided by you to carry out and conduct relevant age verification checks. As part of checks made we may utilize data from various credit reference agencies, the electoral role and other databases or agencies.

10. Our strict age verification and 'no sales to minors' policy can be viewed here

 

Top