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Terms & Conditions

The below terms apply to The Electric Tobacconist, LLC:

Please read these terms and conditions carefully before accessing and/or ordering any goods from The Electric Tobacconist® website. We reserve the right to amend these terms and conditions at any time without the need to notify our customers. Accessing, browsing, or using this website in any way indicates that you agree to be bound by these terms and conditions.


COPYRIGHT AND TRADEMARKS

All the content on this site, including but not limited to text, graphics, and code, is copyrighted under United States copyright law and is the property of The Electric Tobacconist®. The use of our trademarks without our express written consent is strictly prohibited. 


TERMINATION

These terms and conditions, or any constituent part of them, may be terminated without notice at any time and for any reason.


YOUR ELECTRIC TOBACCONIST® ACCOUNT

Only one account may be set up per person. We reserve the right to deactivate any account holder who sets up a duplicate account, and we reserve the right to refuse any orders placed by persons holding more than one account in their name.


RETURNS AND COOLING-OFF PERIOD

Non-Faulty Items

The Electric Tobacconist, LLC has a generous returns policy that can be viewed here. Non-faulty items may be returned within 14 days of delivery as long as the packaging remains unopened and the product is in the same condition as it was when sold. E-liquids and disposable cigarettes are not included under this policy and may only be returned if faulty.

Unused, Unopened, and Faulty Items

Claims against faulty goods can be made if the product is within warranty and is returned to us within 15 working days of the 'Return Merchandise Authorization' (RMA) form being issued. If you are unsure if your product is within warranty, click here to view our Warranty information page. Claims against unused, unopened, or non-delivered goods (i.e., items lost in transit) cannot be processed after a 30-day period from the order date. Click here for instructions on how to return these products

 

SHIPPING

Dispatch

All orders placed before 4pm Monday through Friday are shipped the same day via USPS delivery service. We cannot be held responsible for a delivery once it has been picked up by USPS or for delays within the USPS network. Please understand that shipping time estimates given during checkout are used as a guide to help you, but we cannot offer refunds or compensation if these estimates are not met.

Incorrect Shipping Details

It is the responsibility of the customer to enter the correct delivery address details at the time of ordering. If the customer enters the incorrect or incomplete address and goods are delivered to the wrong address, we are under no obligation to issue a refund or send replacement goods. If goods are returned to us because they have been sent to the wrong address, we are not obliged to re-send them at our expense; however, a refund will be offered less the postal expense. If you notice that you have provided the incorrect or incomplete details, please contact us as soon as you can.

Items Lost in Transit

If your chosen carrier has been unable to deliver your parcel within 10 business days (from the date of dispatch), we will re-ship your order. 

Re-Shipping

Re-shipping orders is at management discretion. All re-shipped orders must be sent to the original shipping address given.


OFFER CODES

Offer codes cannot be redeemed after an order has been placed, and only one offer code may be used per order.


AGE VERIFICATION

Electric Tobacconist®’s e-cigarette and e-liquid products are designed strictly for adult recreational use. They are not intended for anyone who is below the legal smoking age in their jurisdiction.

We use third-party age verification systems, in accordance with federal law. If necessary, we reserve the right to ask for identification. You must be of legal smoking age in the state in which you reside in order to purchase electronic cigarette/vaping products from this website. When credit card or billing address verification is unable to match you to our third-party database, we will be required to review your state identification card. You will be asked to upload a legible copy of your identification that clearly shows your name, age, and shipping address. If proper identification cannot be provided (i.e., a full name that matches the full name on your Electric Tobacconist® account), your order will not be accepted.

We reserve the right to use any personal information provided by you to carry out and conduct relevant age verification checks. As part of checks made, we may utilize data from various credit reference agencies, the electoral roll, and other databases or agencies.

Our strict age verification and 'no sales to minors' policy can be viewed here.


USE AND SAFETY

Use

Once purchased, the products on this website should only be used in accordance with the manufacturers' instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights.

Product Safety

Some products sold at The Electric Tobacconist® contain nicotine, which is highly addictive and habit-forming. If nicotine comes into contact with your eyes or skin, wash immediately with soap and water to avoid irritation. In very high doses, nicotine can be lethal if inhaled or ingested. Do not use Electric Tobacconist® products if you are pregnant or breastfeeding; at risk for heart disease, hypertension, and diabetes; or taking medication for depression or asthma. We strongly advise against using our products if you are a nonsmoker. Consult a doctor before use if you are allergic to nicotine, propylene glycol, or any combination of inhalants. If you experience side effects such as nausea, vomiting, dizziness, upset stomach, headache, or rapid heartbeat, stop using the product and see a physician. Products sold on this website are not designed to treat or cure any disease, physical ailment, or condition. They are not smoking-cessation tools and should not be used by nonsmokers. Electric Tobacconist® products have not been evaluated by the FDA or any other regulatory authority.

Electric Tobacconist® electronic cigarettes, e-liquids, and other vaping components, parts, and accessories should be kept away from children and pets. Small hardware parts can be choking hazards if swallowed.

Battery Safety

Electronic cigarettes may include lithium-ion battery cells, which can explode or burst into flame if used improperly. Do not disassemble, crush, puncture, cut, short-circuit, incinerate, recharge (disposable cells only), or expose them to water, fire, or higher temperatures. Improper use can lead to injury or damage. By buying these products, the purchaser assumes all dangers and liabilities related with lithium batteries. It's your duty and responsibility to know the dangers and the proper procedures for handling lithium-ion based battery cells. Electric Tobacconist® is not responsible or liable for any injury or death resulting from the misuse of lithium-ion batteries purchased from this website.

California Proposition 65 Warning

Electric Tobacconist® e-vapor products may contain nicotine, a chemical known to the State of California to cause birth defects or other reproductive harm.


TAX

Items sold by The Electric Tobacconist® are subject to sales tax in select states in accordance with the applicable laws of each state. We do not collect sales or use tax in all states. Many states require purchasers to file a sales/use tax return for all of the purchases that were not taxed and to pay tax on these purchases.

California Prop 56

Because The Electric Tobacconist® is not based in California and has no nexus in the state, customers residing in California are responsible for paying cigarette and tobacco products taxes and use taxes directly to the CA Department of Taxes and Fees Administration.

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